For all you soon to be brides out there, a warning goes out to anyone shopping at any House Of Brides store in Chicago, IL. They also have a website, boasting "the world's largest bridal mall". Let me tell you that this was the absolute worst shopping experience I had ever had in my entire life! The website has very, very good prices on nearly all designer wedding gowns and bridesmaid dresses. I printed out a copy of the bridesmaid and flowergirl dress I intended to order and took it to the store in Schaumburg. I wanted five bridesmaid dresses and two FG. The snotty receptionist told me the dresses were ugly and gave me a quote $100 per dress higher than the website. She also could not guarantee me shipping, and told me that she had never even seen their very own website. Their wedding dresses were dirty, and the consultant offered me a slip so dirty I would not let it touch my skin. After an hour of being treated rudely, I left. The consultant never once attempted to help me with anything, even though I had made my appointment six weeks in advance. Everyone at the store was extremely rude and arrogant. Unfortunately I drove four hours to get to the store. The great thing is, I found my dress the same day at the BrideSmart across the street. When I got home, I looked on the Better Business Bureau's website and was appalled at all of the complaints all five stores had lodged against them. One store had even closed down after 111 complaints in 18 months!! So brides, beware of this store and their website! The website is merely a ploy to get you into the store where the dresses are much, much higher priced. And the way the consultants and other workers treat people while they shop for the "happiest day of their life" should not be tolerated. Good luck to all of you, and don't visit those stores!!
I had the same experience with House of Brides, the place was FILTHY! The bra they gave me to try on with the dress was BROWN, it was supposed to be white. They assigned us a lady who seemed hung over and we had to page her every time we needed assistance in the dressing room, she coughed and weezed the whole time, it was strange. I was going to buy a sample dress since I was running short on time and did not have enough time to order.
They assured me on the phone they had 100'S of samples that I could take same day if I needed to. These samples were so disguting, dirty, out dated. Many of them looked like they had coffee poured all over them and they were ripped, but still had price tags of 1000.00 on them. My god, the place was a nightmare.
We ended up going across the street and dealt with a very nice and professional lady. (bridesmart) I found my dress there and I love it, it was also a good price.
So, my advice, stay away from House of Brides, the place is a cess pool.
