For all you soon to be brides out there, a warning goes out to anyone shopping at any House Of Brides store in Chicago, IL. They also have a website, boasting "the world's largest bridal mall". Let me tell you that this was the absolute worst shopping experience I had ever had in my entire life! The website has very, very good prices on nearly all designer wedding gowns and bridesmaid dresses. I printed out a copy of the bridesmaid and flowergirl dress I intended to order and took it to the store in Schaumburg. I wanted five bridesmaid dresses and two FG. The snotty receptionist told me the dresses were ugly and gave me a quote $100 per dress higher than the website. She also could not guarantee me shipping, and told me that she had never even seen their very own website. Their wedding dresses were dirty, and the consultant offered me a slip so dirty I would not let it touch my skin. After an hour of being treated rudely, I left. The consultant never once attempted to help me with anything, even though I had made my appointment six weeks in advance. Everyone at the store was extremely rude and arrogant. Unfortunately I drove four hours to get to the store. The great thing is, I found my dress the same day at the BrideSmart across the street. When I got home, I looked on the Better Business Bureau's website and was appalled at all of the complaints all five stores had lodged against them. One store had even closed down after 111 complaints in 18 months!! So brides, beware of this store and their website! The website is merely a ploy to get you into the store where the dresses are much, much higher priced. And the way the consultants and other workers treat people while they shop for the "happiest day of their life" should not be tolerated. Good luck to all of you, and don't visit those stores!!
The Glen Ellyn store is just as bad. When my bridesmaids went in to order their bridesmaid dresses the sales clerk procedeed to measure my 13 year old neice in the middle of the sales floor. When I asked why the girls were not in fitting rooms to be measure the sales clerk proceeded to say the all the fitting rooms were I full, I informed the girl that I had made an appointment for my four girls to be measured so they could order their dresses. When I informed the rude woman of an empty fitting room she said well fine we can use that room. After they finsihed measuring my girls, when deciding which sizes to order they had to remeasure my maid of honor only to find out they had initially measured her wrong and would have ordered her a dress 3 sizes larger than needed. They then proceeded to enter my neices order in incorrectly and had I not double checked her receipt they would have ordered her a dress 2 sizes smaller than we had decided to order. When I pointed out this mistake the woman rudely remarked that she had put it in the computer correctly. I told the woman that she needed to correct the order so that the copy of the order we received the correct information. I would have one to another place for the bridesmaid dresses, but I was unable to find another place that carried the dress. The problems have continued with this company because my wedding is in less that a month and the dresses have still not arrived, but yet they don't forsee a problem and they refuse to give me a cooporate office number. DON"T GO TO HOUSE OF BRIDES THEY ARE ABSOLUTELY HORRIBLE!
