I have to post my disappointment in Target. First off, we did them a favor by registering with them and we get screwed over??? Not a good thing.
We received 2 items that were broken from our Target registry. Ofcourse there were no gift receipts with those gifts. We figure since we don't want money back, we want to exchange for the same item or get a store credit, they should have no problem... Well we were wrong....
We told them what we would like to do, and one of the managers throws us attitude about how their policy changed TODAY and that there was absolutely nothing they could do for us. We were livid... They were damaged goods and we expressed our unhappiness with their NEW policy and demanded that we talk to the store manager.... Who after another headache was able to take one of the items back, but couldn't take the other back because it was over $10. So now we are stuck with a lamp that has a manufacturer defect sitting in a box in our garage. Total crap!
I don't understand Target, you would think that they would want to keep customers happy, especially ones who brought them so much business. They probably don't realize that there are plenty of stores out there that care about keeping satisfied customers.
So, to sum it up....
AVOID THE LACK OF CUSTOMER SERVICE AND HEADACHE AND DO NOT REGISTER AT TARGET!!!
Why don't you purchase the same lamp and return the broken one with your new reciept? Then you can get your money back and a new lamp. Target will send it back to the manufacturer for a credit then.
I have heard simular complaints about them also...
I sell for a home party plan, Home and Garden Party, and offer a gift registery. I have hand spun stoneware,
Prints, candles, silk florals, bakeware and accessories. It is a different approach to a bridal registery and very successful!
If you are interested in regerstering or want to reguest a current cataologue please e-mail me at sangel@zoominternet.net
"Bringing heavenly products to your home"!
Sharon
I tried to return a pair of jeans that didnt fit my daughter the day after I purchased them. I was treated like a criminal! I ended up giving the jeans to a woman with a little girl on my way out the door!
I agree~ terrible customer service. I treat my customers like they are the best thing that ever happened to me...because they are!!!!!!!!
I would take it a step further, and try to contact someone at corporate. Since no one receiving gifts from a registry will ever have a receipt, it seems they may need a different policy for registries. In fact, I'm so mad for you that I'm going to figure out how to contact Target Corporate to advise them that I will NEVER send them another bride for registry...and I'll make sure that none of my professional contacts do either!
